Privacy Policy, Refund Policy & Data Deletion

Privacy Policy

Last Updated: October 2026

1. Information We Collect

Gama 567 Book may collect information that you provide while using the app, including your mobile number, name, delivery address, order details, customer support messages and information needed to process book purchases.

The app may also use basic device and network information required for normal operation, security, troubleshooting and performance.

2. Account Information

Users may register using a mobile number and password. Account information is used to provide access to the app and related services. Users are responsible for keeping their login details secure.

3. Book Orders

When you place an order, information such as your name, delivery address, selected book, price and order details may be used to process, fulfill, support and record the order.

4. Payments and Wallet

Gama 567 Book may allow users to add funds or make payments using supported payment methods. Payment apps and payment service providers may process payment information under their own terms and privacy policies.

5. Customer Support

If you contact support through WhatsApp, email or another support channel, the information you provide may be used to respond to your request and resolve issues related to your account, orders, payments or app usage.

6. How We Use Information

• Provide and maintain app services
• Register and manage user accounts
• Process and manage book orders
• Provide customer support
• Improve app performance and user experience
• Prevent misuse, fraud or unauthorized activity
• Comply with applicable legal obligations

7. Data Sharing

We do not sell users' personal information. Information may be shared only when necessary to provide requested services, such as with delivery or payment service providers, or when required by law.

8. Data Security

We take reasonable measures to protect user information from unauthorized access, misuse, loss or disclosure. However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

9. Third-Party Services

The app may open or interact with third-party services such as UPI/payment applications, WhatsApp, email applications and external websites. These services operate under their own terms and privacy policies.

10. Data Retention

Personal information may be retained only for as long as reasonably necessary to provide services, maintain order and transaction records, resolve support requests, prevent abuse and comply with legal obligations.

11. Children's Privacy

Gama 567 Book is not intended to knowingly collect personal information from children in violation of applicable laws.

12. Changes to This Policy

We may update this policy from time to time. Material updates will be reflected on this page and the “Last Updated” date may be changed.

Refund Policy

1. Refund Eligibility

Refund requests may be considered when a payment has been successfully debited but the corresponding wallet credit or eligible order was not completed, when an order is cancelled before fulfillment where cancellation is allowed, or when a duplicate payment is confirmed.

2. Non-Refundable Situations

• Orders already delivered or fulfilled, except where required by applicable law
• Incorrect delivery information supplied by the user after dispatch
• Payments that were never successfully debited
• Requests that cannot be verified against the transaction or order record

3. Refund Request Process

To request a refund, contact customer support and provide the registered mobile number, order or transaction reference, payment date, amount and a brief description of the issue. Additional proof may be requested where reasonably necessary to verify the claim.

4. Refund Processing Time

Approved refunds are initiated after verification. The time required for the amount to appear in the user's account may depend on the bank, UPI app, payment service provider or original payment method.

5. Refund Destination

Where practical, refunds are returned to the original payment method. If this is not possible, support may provide another lawful and verified refund method.

Account & Data Deletion

Users may request deletion of their account and personal information by contacting support using the details below.

Please include your registered mobile number and clearly state that you are requesting account/data deletion. We may request reasonable verification before acting on the request.

Some records may be retained where required for legal, accounting, fraud-prevention, security, dispute-resolution or transaction-record purposes.

Terms of Use

• Users must provide accurate account and delivery information.
• Users must not misuse the app, attempt unauthorized access or interfere with normal operation.
• Book availability, prices and delivery estimates may change.
• Third-party payment and messaging services are subject to their own terms.
• Users are responsible for reviewing order details before confirming a purchase.